What is the Trezor® Suite App?

The Trezor® Suite App is the official desktop and web interface for managing hardware wallets from Trezor®. It connects your Trezor® Hardware Wallet to a user-friendly dashboard for sending/receiving crypto, managing accounts, viewing transaction history, and configuring device settings.

Tip: Start at trezor.io/start to confirm official instructions and recommended downloads.

Install & Connect — Trezor® Suite Download & Trezor® Bridge

Download the Trezor® Suite App (desktop or web) from official pages and install the required helper, Trezor® Bridge, for secure USB communication. Look for "Trezor® Suite Download" and "Trezor® Bridge Download" on the official site. After installing, plug in your Trezor® Hardware Wallet and follow the Suite's onboarding.

Trezor® Wallet Login & Common Login Issues

Trezor® uses your physical device and PIN to access accounts — there is no centralized password. Typical problems include Bridge not installed, USB issues, outdated Suite version, or blocked browser permissions.

  1. Confirm Trezor® Bridge is installed and running.
  2. Try a different USB cable/port and disable USB hubs.
  3. Allow the browser to access USB devices (if using Suite Web).
  4. Restart Suite, then the device.

If you see "Can't verify Trezor Wallet" or "Error connecting Trezor® account", double-check you downloaded Suite and Bridge from official sources and that your device shows the same recovery fingerprint on-screen.

Account Recovery & 2FA Reset

Trezor® account recovery depends on your recovery seed (the 12–24 word phrase created during setup). There is no vendor-side account reset — if you lose the seed and device, recovery is not possible. Trezor® doesn't manage third-party 2FA; if a service requires 2FA, use that service's recovery flow. For device problems labeled "Trezor 2fa reset" contact the service directly or consult the Trezor® Help Center.

Error Connecting / Suite App Not Working — Quick Troubleshooting

Try these fast fixes: reinstall Bridge, update Suite, test on another computer, ensure antivirus/firewall isn't blocking USB, and verify the device's screen prompts match the Suite. When collecting logs for support, include Suite version and Bridge version.

For unresolved issues, visit the Trezor® Help Center or community forums — search "Trezor® Help Center" from the official site to avoid scams.

Frequently Asked Questions

1. Where do I download Trezor® Suite and Bridge?
Always use the official start page (trezor.io/start) to find the correct "Trezor® Suite Download" and "Trezor® Bridge Download".
2. My Trezor® Suite can’t detect my device — what now?
Check Bridge is running, try a different USB cable/port, reboot your computer, and ensure Suite is updated.
3. I forgot my PIN — can Trezor® help reset it?
If you forget your PIN you must recover your wallet with your recovery seed on a new device — Trezor® cannot reset PINs for you.
4. How do I recover my wallet?
Use the recovery seed during the Suite setup or on a new Trezor® device. Never share your seed with anyone.
5. Suite shows "Can't verify wallet" — is my device compromised?
This often indicates mismatched firmware or a connection error. Verify fingerprints on both Suite and device and reinstall Bridge from official sources.
6. Where can I get official help?
Use the Trezor® Help Center (accessible from trezor.io) for official guides, or contact official support channels listed there.